Hello! Please note this portal is dedicated to bug resolution.
Requests for modifications or improvement are handled separately.
Time dedicated to analyze all requests is scaled down from the amount dedicated to help.
Please kindly open 1 ticket per issue. Single tickets with multiple points will not be processed.
We would like to inform you that UNILAB Administration Office will be closed for the Christmas holidays from December 25th, 2025 to January 6th, 2026.
Please note that all software license renewal payments not received by December 24th, 2025 will only be processed after the office reopens, compatible with the multiple reopening activities, which will inevitably lead to a slowdown in administrative processes.
Therefore we strongly recommend completing the payment for your 2026 software license renewal as soon as possible, we suggest within December 15th, 2025 to avoid any interruption in your software activation & services
ATTENTION! Renewals not processed by December 24th, 2025 will automatically result in the suspension of the software activation from 01/01/2026, until payment will be taken over and confirmed.
